The link provided simply went to a page where there were no links to complain just useless information and more links to other pages which did not help. I also noted on some of the form threads, where Adobe people had responded with questions about how to make a complaint a link had been provided then the thread was closed by Adobe so no one could respond. There must be a law against this also? Seems basically like corporate fraud to me.

I do not see why I should have to pay again for a product that I was told was a lifetime product just a few years later. I am really so disappointed in Adobe thought they would be better than this. I cannot find anywhere to communicate with anyone else to take this further.

I am getting nowhere with the anonymous person/s on the end of the email. I have been told i have to pay a figure, which is significantly higher than the original cost and this is apparently with a discount. The 2015 version I had bought in 2017, was a perpetual licence. The definition of perpetual is ‘ never ending, occurring repeatedly so as to be endless and uninterrupted’ so I don’t see why I should have to pay for another product just because Adobe can’t fix an issue that is nothing to do with me. My problem is now that the solution Adobe have offered is for me to have to download a new version of Adobe Pro 2017 at cost. I also note some of my previous forum messages have been deleted. I assume this was to hide the issue from the forums in the first place, which I now know is related to a known problem between Pro DC and Windows 10 as I was told in the private email communication. I was initially asked to private message Adobe regarding the above Pro DC problem I posted previously and did so compliantly. What followed since June 2020 was multiple messges with me politely explaining the issue with nothing but unproffesional and bordering on rude single sentance messages back from various anonymous Adobe staff. This problem has never been solved, please could you let me know what you are referring too?

Adobe acrobat 11 pro drawing tool